Greylines Passenger Relations

Correct name for Grey lines' passenger services department.

Passenger services, sometimes referred to as customer services, are responsible for the administrative and customer service of travelers. Passenger service agents are responsible for meeting the needs and safety requirements of passengers and local personnel. They assist customers before and after a flight. Passenger service agents also provide support for other personnel, including pilots and engineers. While specific job responsibilities can differ, passenger service agents typically handle baggage claims, load cargo, check rider reservations, answer customer inquiries, sell and collect tickets, change tickets, assist passengers with special needs, and perform a number of other related functions.